If
you wish to return the items for preference reasons or wish to exchange, please
note that you have 30 days from the purchase date to return all items back to
the South Mission Online with accepted return request from customer service.
All
return and exchange claims must be submitted within South Mission's 30 day return period
from the date of purchase. Once the claim has been submitted we will accept
your return request.
It
is the customers responsibility to return the order to us within 14 days from
the date of the claim date so that we can process the order in accordance to
the claim submitted. All exchange claim requests will not be subject to a 10%
restocking fee.
Once
received, our warehouse will inspect the item to confirm that it is in
"new" condition.
The
customer will then receive a refund of the item cost minus the original cost of shipping and a 10% restocking fee
for returns only.
*Please
note: Shipping costs paid on your original order will be deducted from your refund. If customer pays to return the item, shipping paid will not be refunded.
Return
and Packaging Instructions:
1. Securely pack the items above in a box.
2. Remember to include the Return Merchandise
number (Provided upon claim) inside the package.
3. Affix the mailing label squarely onto the
address side of the parcel, covering up any previous delivery address and bar
code without overlapping any adjacent side.
4. Use the address listed above and below this
e-mail affix the appropriate amount of postage.
5. Ship package from the nearest post office or
shipping company of your choice, preferably with tracking or delivery
confirmation.
6. Keep a hold of the tracking number so you can
monitor its location.
If
you have any questions or concerns please feel free to call or e-mail us, we
are open Monday-Friday from 10 am to 4:30pm PST.
920 S. Andreasen Dr. Suite 103 | Escondido, CA 92029 | Tel: 858.689.9212