How do I return an item?

If you wish to return the items for preference reasons or wish to exchange, please note that you have 30 days from the purchase date to return all items back to the South Mission Online with accepted return request from customer service.

All return and exchange claims must be submitted within South Mission's 30 day return period from the date of purchase. Once the claim has been submitted we will accept your return request.

It is the customers responsibility to return the order to us within 14 days from the date of the claim date so that we can process the order in accordance to the claim submitted. All exchange claim requests will not be subject to a 10% restocking fee.

Once received, our warehouse will inspect the item to confirm that it is in "new" condition.

The customer will then receive a refund of the item cost minus the original cost of shipping and a 10% restocking fee for returns only.

*Please note: Shipping costs paid on your original order will be deducted from your refund. If customer pays to return the item, shipping paid will not be refunded.

Return and Packaging Instructions:

1. Securely pack the items above in a box.

2. Remember to include the Return Merchandise number (Provided upon claim) inside the package.

3. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and bar code without overlapping any adjacent side.

4. Use the address listed above and below this e-mail affix the appropriate amount of postage.

5. Ship package from the nearest post office or shipping company of your choice, preferably with tracking or delivery confirmation.

6. Keep a hold of the tracking number so you can monitor its location.

If you have any questions or concerns please feel free to call or e-mail us, we are open Monday-Friday from 10 am to 4:30pm PST.

920 S. Andreasen Dr. Suite 103 | Escondido, CA 92029 | Tel: 858.689.9212